Operations Manager
Community Furniture Store, York
Sales - Full time
Permanent
Salary £30,000
Hours 37.5 hours
Benefits Competitive
Closing date
31-05-2026
About Us
Community Furniture Stores (CFS) is a grassroots charity working to tackle furniture and digital poverty across North Yorkshire.
With stores in York, Scarborough and Selby, we provide affordable pre-loved and new furniture and household items to local communities. Alongside this, our IT Reuse project helps reduce digital exclusion by providing refurbished equipment to those in need, while our Bike Project restores donated bicycles and provides transport solutions for people without access to reliable travel.
We are more than just a charity shop. We create opportunities for volunteers to learn new skills, build confidence and become part of a supportive team.
This is an exciting time to join CFS as we launch our new strategy focused on ensuring everyone in our communities has equal access to the support needed to improve homes, lives and lifestyles.
About the Role
We are looking for a motivated and proactive Operations Manager to lead the day-to-day running of our York store.
This is a varied and hands-on role where you will oversee all aspects of store operations, including the shop floor, warehouse, vehicles and wider projects. You’ll lead and inspire a team of staff and volunteers, ensuring excellent customer service, strong operational performance and a welcoming environment for everyone who walks through our doors.
This role would suit someone with strong people management skills, operational experience and a passion for making a real difference within the local community.
Key Responsibilities
Lead daily store operations across retail,warehouseandlogisticsfunctions
Manage,supportand develop a high-performing team through regular 1:1s, training and performance reviews
Create a positive, customer-focused culture across the store
Manage store budgets,expenditureand financial performance targets
Support and encourage volunteers, ensuring an inclusive and welcoming environment
Maintainhigh standardsof merchandising and store presentation
Build partnerships and strengthen CFS’s presence within the local community
Continuously improve operational systems and processes for efficiency and effectiveness
Oversee stock management, donations,deliveriesand ordering processes
Ensure compliance with Health & Safety, GDPR and operational policies
Act as an ambassador for the charity, promoting our mission and values externally
Undertake any other dutiesrequiredto support the wider organisation
What We’re Looking For
Essential
Experience managing operations within a retail environment or similar setting
Experience leading and managing teams
Strong customer service skills with a proventrack recordof delivering excellent results
Ability to problem solve creatively and think proactively
Ability to create a calm, professional and high-performing working environment
A positive attitude towards learning,developmentand continuous improvement
GCSE English and Maths Grade 4/C or equivalent
Desirable
Experience working within the charity sector and alongside volunteers
Full clean driving licence and confidence driving vans
What We Offer
Sociable working hours with no Sunday working
Friendly and supportive working environment
Consistent working pattern
Holiday entitlement inclusive of bank holidays, increasing with service
Full uniform and PPE provided
The opportunity to make a genuine difference within local communities
We know that great candidates don’t always meet every requirement listed. If you’re passionate about our mission, share our values and are excited by the opportunity to make a positive impact, we’d love to hear from you.
Closing Date: 31 May, however the job may close early if we receive enough suitable applications
Interview Date: 8th June
For an informal chat about the role, please contact 01904 426444